Help

No. Vitral Player is only a player, like a DVD player with no discs. You use the list from a provider you already subscribe to. We do not provide, sell or recommend lists.

On the welcome screen, which appears the first time the app is opened, together with a QR code. Afterwards, they are in Settings → Content source.

Point your phone camera at the QR code on the TV, or open vitralplayer.app/en/tv and enter the code and PIN. Then tap Add list and paste the URL sent by your provider, or fill in server, username and password.

On the website, for now, you can only add Xtream lists (the URL usually contains get.php?username=…&password=…). On the TV, Vitral Player also reads M3U.

Up to 1 minute. If you are in a hurry, close and reopen the app: it checks right away.

Yes: on the welcome screen, choose Server, username and password. But it is much faster from your phone.

Yes, up to 10 per TV, each with its own name. On the TV you choose which one to use.

It is optional. With it, anyone who signs in to the website with the TV code sees only the name of the list: viewing the details, editing or deleting asks for the PIN. The TV opens the list normally.

The access details (server, username and password) are stored encrypted, and the website never shows the password back: only your TV receives it. The video goes straight from the provider to the TV, without passing through our servers.

Write to support with the TV code. After confirming that the TV is yours, we generate a temporary PIN, valid for 48 hours. The TV must be connected to the internet: it checks the temporary PIN with the server and then asks you to create a new PIN.

The first 7 days are free, with all features. After that, the annual plan costs R$ 29.90 (Brazilian reais) per TV. The advertised price is the price charged.

Payment on the website is coming soon. Until then, activation is done by support or by a reseller.

One. Each TV has its own code and its own license.

Your list stops opening when the TV checks the license with the server, but it stays saved. Once renewed, everything is back as it was.

After a reinstall, an identified TV may receive a new code and show "Waiting for support", with a reference (XXXXX-XXXXX), without another free trial. You can already add lists from your phone; they appear on the TV after the license is released. If a pending registration already exists, the app tells you to contact support.

Provide the reference, the new code and, if you know it, the old one. Support confirms ownership through the purchase or an authenticated request from the linked reseller. The PIN or the identifier alone is not enough. After confirmation, the license, lists and reseller link can be transferred, keeping the expiration date.

The pending registration expires 30 days after it is created. When syncing after that, the TV may create another empty pending registration, without a free trial. The lists of the expired pending registration enter automatic deletion; those of the original registration remain intact. A pending registration archived by support keeps its lists for 30 days from the archiving, with no automatic restore.